If an account with a 30 day money-back guarantee is purchased and cancelled within 30 days of sign up, the Customer will, upon request, receive a full refund of all hosting fees. Requests for these refunds should be made through our Billing Team. Refunds made for a 30 day money-back guarantee will not include domain registration fees, setup fees, or any fees for additional services that are purchased in the first 30 days. The Money Back Guarantee applies to new clients only. Spammers, Hackers and other clients that try to do illegal things will not be refunded.